Frequently Asked Questions
Frequently Asked Questions (FAQ)
Payment
What payment methods do you accept?
We accept all major credit and debit cards as well as Payoneer for secure transactions.
How secure is my payment and personal information?
We prioritize your security! Our website follows industry-leading encryption standards (SSL technology) to protect your personal and payment details. Your credit card information is securely processed, and we do not store any sensitive payment details.
What currency will I be charged in?
All payments are processed in USD. If your bank operates in a different currency, the final amount may vary based on exchange rates. Please check with your payment provider for more details.
Do you accept Cash on Delivery (COD)?
No, at this time, we do not offer Cash on Delivery (COD).
Order Tracking
How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use it on our Track Order page to check the status of your delivery.
My tracking number isn’t working. What should I do?
It may take a few days for tracking updates to appear. If your tracking number is still not working after several days, please contact us at support@website.com, and we’ll assist you.
My tracking shows "Delivered," but I haven’t received my package.
Sometimes, postal services mark an item as "delivered" when it reaches your local post office. Please check with your local post office or wait a few days for final delivery. If you still haven’t received it, contact us.
Shipping & Delivery
Do you ship internationally?
Yes! We offer worldwide shipping to most countries.
How long does it take to process my order?
Orders are typically processed within 1-3 business days. During peak times, it may take up to 6 business days for dispatch.
How long does shipping take?
- Standard International Shipping: 8-20 business days
- Shipping times vary by location. You will receive an email with tracking details once your order has been dispatched.
Where do you ship from?
Our products are shipped from our warehouses in China and the United States. Most orders are shipped from China.
How much does shipping cost?
We offer FREE worldwide shipping on all orders!
How will my package be delivered?
Your package will be delivered to your mailbox, doorstep, or local post office. If no one is available at the time of delivery, you may receive a notice to pick it up.
My order hasn’t arrived on time. What should I do?
If your package hasn’t arrived within 45 business days, please contact us at support@website.com for assistance.
Returns & Refunds
What if I receive a damaged or faulty product?
If your order arrives damaged or defective, please send us photo or video proof, and we will send a replacement free of charge.
After Purchase
Can I change my shipping address or order details after placing an order?
If you made a mistake with your order details (such as shipping address or product variant), please contact support@website.com ASAP. While we cannot guarantee changes, we will do our best to help. If your order has already been processed, we won’t be able to modify it.
🚨 Important: If your order has already been shipped, we cannot issue refunds due to incorrect shipping details provided by the customer.
My package is stuck in customs. What should I do?
Unfortunately, customs processing is beyond our control. If your package is delayed, please contact your local customs office for assistance.
Can I change my shipping address after my order has been shipped?
No, once your order has been processed and shipped, we cannot change the shipping address. Please double-check your details before placing an order to avoid any issues.